»»Offshore Outsourcing to India: Agreement for Supporting European SMEs
Indian NASSCOM and Dutch CBI have jointly announced an agreement which would make available to European small and medium-sized enterprises (SMEs) the benefits of business process outsourcing to highly specialised companies in India (BPO).
BPO, covers activities such as call centres, finance and administration, data processing, research, back office processes, human resource management and many others.
As many SMEs are not able to take advantage of BPO, the agreement aims to help them formulate exactly what their outsourcing demand is and to help them locate a perfectly matching partner in India.
CBI - an agency of the Dutch ministry of Foreign Affairs, leading centre of expertise in Europe in the area of trade with developing countries, will help European SMEs recognise the huge advantages of business process outsourcing. It will also assist them in finding reliable partners who understand their needs in India and other outsourcing destinations.
NASSCOM - National Association of Software and Service Companies, the largest and most important trade body for the Indian IT and BPO industry, will select promising Indian suppliers to be trained and assisted by the CBI in exporting to Europe.
“This agreement offers us a chance to create a highway for SMEs where until now there was not even a footpath”, said CBI managing director Ton Lansink.(Source)
Let’s see if such agreement will remove the obstacles that have prevented to European SMEs to take advantage of the benefits of BPO. The reduced size of the European SMEs is just one of the problems, social and cultural issues may be the biggest obstacles for BPO.
Is BPO to low-cost countries going to be something not only big-budget enterprises can afford?
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